Preparing for your appointment
When calling the office:
- Be prepared with the following information.
- Your first and last name.
- Pet’s name
- Are you a returning client or a new client?
- A brief description of why you are booking the appointment.
- What does your pet need?
- If something unusual needs attention.
- How long has it been happening?
- Has this happened before?
- Have you given your pet any supplements or medications?
- Our staff may have follow-up questions after or during the call.
- You may be placed on a brief hold during the booking procedure to ensure we can find the best match for your needs. Thank you for your patience.
- Canceling or Rescheduling an Appointment.
- We understand life happens and situations arise that might cause you to need to cancel or rebook an appointment for another time. Please call us and let us know, as soon as possible, so we can use that same time to help out someone else’s pet. If you don’t call us and miss your appointment there is a $35 Missed Appointment Fee (the first time this happens the Fee is waived).
- If you have records at another clinic, please have them sent to us before your appointment. Our fax number is: 719-539-2128. For email please send them to firstname.lastname@example.org
- Prepare a list of your animals current medications, diet, allergies (if known), supplements and a brief summary of your reason for visiting.
- Write down a list of questions you wish to discuss with the doctor.
- Arrive 10 minutes early to complete paperwork.
- If you are a new client or bringing a new pet, please arrive 15-20 mins before your scheduled time.
- Walk your dog outside prior to the appointment.
- If having urinary or stool issues, please collect and bring in the pet’s most recent urine or stool sample.
- Avoid feeding your pet just prior to the appointment time.
- All dogs must be brought in on leashes or lead.
- All cats must be brought in a carrier.
- When dropping off your pet, please plan to take your leashes or carriers home. Remember to bring them back when you pick up your pet.
- Animals undergoing surgical procedures should not eat after 10 pm the evening prior to the operation. Provide water for your pet during this time.
- Please make sure your pet has had an opportunity to urinate and defecate prior to drop off.
- Arrive with your animal at 8:00am the day of surgery.
- If your animal has undergone any diet, bathroom, or behavioral changes let your doctor or vet tech know before dropping the animal off.
- Deposit in the amount of the estimate total is due at time of drop-off.